We, Cocotel International Inc. (referred hereinafter to as “Cocotel”, “we”, or “us”), is committed to protecting our visitors’, members’, and partners’ privacy. The following Privacy Policy outlines the information Cocotel may collect and how we may use that information to better serve visitors and members while using our web site www.cocotel.com and Mobile Application. BY USING OUR WEBSITE AND MOBILE APPLICATION (COLLECTIVELY, THE "SERVICE"), YOU AGREE TO THE TERMS OF THIS PRIVACY POLICY. Please review the following carefully so that you understand our privacy practices. If you have questions about this Privacy Policy, please contact us at csr@cocotel.com.ph. This Notice and Consent is issued to all our current or prospective customers and/or members pursuant to the requirements of the Data Privacy Act of 2012 (“DPA”) in the Philippines as well as other relevant laws. We appreciate your support for our services and value our relationship with you. We would like to continue communicating for further information on our products, service, promotions and matters relating to the primary purposes above, which we may consider to be interesting to you time to time. Please find the following notice in English stating the reasons we will collect information, the type of information collected, our disclosure to third parties (if any) and who you may contact for access to your information.

1. Purpose of Information Collected

We will collect information about you when you interact actively with us, be it directly or indirectly, for example when you contact us for further information, conducting payment transactions, or take part in any of our online activities. The use of this information is for the following primary purposes:

a. Enter into relevant sale and purchase agreement;
b. Communication of services, sale and purchase transactions;
c. Payment transaction processing;
d. Settlement of fund, Refund or Cancellation, Dispute and/or Chargeback of the payment transaction;
e. General administration;
f. Manage and maintain your account(s) and facipty(ies) with us;
g. Respond to your inquiries and complaints and to generally resolve disputes;
h. Update, consopdate and improve the accuracy of our records;
i. Produce data, reports and statistics which have been aggregated in a manner that does not identify you as an individual;
j. Conduct research and survey, which solely for analytical purposes including but not pmited to data mining and analysis of your transactions with us;
k. Meet the disclosure requirements of any law binding on us;
l. For audit, comppance and risk management purposes;
m. For performance of credit checks;
n. Any other purpose that we deem necessary and/or as required or permitted by any law, regulations, guidepnes and/or relevant regulatory authorities.

2. Type of Information Collected

Upon registration with the Service (either as a consumer, partner or driver), a user profile may be developed to further customize the user's experience. The current required data fields are:

• Name
• Email
• Password
• Mobile number
• Contact Details such as House Number; Home Town Address; Correspondence Address; Delivery Address; Region or State of staying
• Date of Birth
• Credit Card Number
• Expiration date & Security Code
• Bank account number
• Any other information supplied by you that can indirectly or directly identify you, in order for us to carry out our contract with you.

In addition, tracking information may be collected as you navigate through our website or use the Service, including, but not limited to geographic areas.

3. Consequences of not providing Personal Data

The failure to supply us with the required personal data will potentially:

a. Result in us being unable to enter into a service contract or agreement with you;
b. Result in us being unable to communicate notices, value added services and updates to you;
c. Affect our capacity to accomplish the above stated purposes.

4. Disclosure

Your personal data will be kept confidential but you consent and authorize us to provide or share your Personal data to the following class of users:

a. Persons/Organizations required under law or in response to government requests;
b. Related, subsidiaries, holdings of Cocotel, including future entities under Cocotel;
c. Government agencies, statutory authorities, enforcement agencies, and/or credit reporting agencies under law;
d. Auditors, accountants, lawyers under Cocotel
e. Banks, financial institutions, card associations
f. Contractors, sub-contractors, affiliates, business partners of Cocotel;
g. Third party service /product providers that is deem necessary or appropriate for the purposes stated above (including those located out of the Philippines, under conditions of confidentiality and similar levels of security);
h. Persons under a duty of confidentiality to the Cocotel;
i. Any other purpose that we deem necessary and/or as required or permitted by any law, regulations, guidelines and/or relevant regulatory authorities.

Data shared will be for the purpose as stated in this notice, or purposes not stated but directly related to the primary purpose of collection.

Cocotel cooperates with government and law enforcement officials and private parties to enforce and comply with the law. We will disclose any information about you to government or law enforcement officials or private parties as we, in our sole discretion, believe necessary or appropriate to respond to claims and legal process (including but not limited to subpoenas), to protect the property and rights of Cocotel or a third party, to protect the safety of the public or any person, or to prevent or stop activity we may consider to be, or to pose a risk of being, an illegal, unethical or legally actionable activity.

5. Data Security

We shall take necessary steps to store and process your personal data securely. Reasonable security measures have been implemented to prevent the loss, misuse or unauthorized access of data. We limit access to your personal data on a need to know basis. Nevertheless, please understand that the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted through any online means, therefore, any transmission remains at your own risk.

We undertake the following security steps:

a. Implementation of a formal information security policy and necessary technology controls such as firewall, password controls, physical security, logging and monitoring etc;
b. Process controls such as segregation of duties, defined roles and responsibilities and need to know basis for staff;
c. Third party providers and contractors storing or processing personal data has implemented similar acceptable standards of security.

6. Retention of Personal Data

Your personal data will be stored for only the period as necessary to fulfill the purposes stated above (unless a legal obligation requires us to keep it for a longer period) after which we proceed to ensure that your personal data is destroyed, anonymized or permanently deleted if it is no longer necessary to store. Reasons to further store your information even after the fulfillment of the purposes includes:

a. to satisfy legal, regulatory or accounting requirements;
b. to protect the interest of Cocotel.

7. Direct Marketing

We may use your personal data to provide you with information about our and third party services and/or products, which may be related to your interests, unless requested otherwise by you.

We may, in some circumstances, disclose your personal data to preferred merchants and strategic partners. Such disclosure will only occur where you have subscribed for particular Services or Products which require such disclosure, and/or where your consent has been obtained, subject at all times to any laws (including regulations, guidelines and/or obligations) applicable to Cocotel.

We take reasonable steps to ensure that the 3rd parties we are sharing your personal data with also have appropriate privacy and confidentiality obligations.

If you do not wish your personal data to be utilised for the purposes of marketing and promotion, please contact us at the contact details below. Your latest written instructions to us will prevail.

8. Rights of Access and Correction

Under DPA, you are entitled to reasonable access to, upon demand, the following:

(1) Contents of his or her personal information that were processed;
(2) Sources from which personal information were obtained;
(3) Names and addresses of recipients of the personal information;
(4) Manner by which such data were processed;
(5) Reasons for the disclosure of the personal information to recipients;
(6) Information on automated processes where the data will or likely to be made as the sole basis for any decision significantly affecting or will affect the data subject;
(7) Date when his or her personal information concerning the data subject were last accessed and modified; and
(8) The designation, or name or identity and address of the personal information controller

In respect to this, you may:

a. Request that we correct any of your inaccurate, obsolete, incomplete or misleading personal data; and
b. Request copies of the data from us.

Once we receive a request, we will acknowledge the receipt of such request. For data amendment and correction, we will consider if the information requires amendment. If there is any disagreement, then we specify the reason in clearly stated terms such as where rights of others will be violated, or regulatory functions will be affected.

9. Transfer of Your Personal Information Outside the Philippines

It may be necessary for us to transfer your personal data outside the Philippines if any of our service providers or strategic partners who are involved in providing part of services are located in countries outside the Philippines. You consent to us transferring your personal information outside the Philippines in the instances whereby it is necessary to fulfil the execution of the service/products that you signed up for.

We shall take necessary steps to ensure that any such partners are contractually bound not to use your personal information for any reason other than to provide the Products and/or Services they are contracted by us, to safeguard your personal information.

10. Contact Us

For further information or clarification regarding personal data access, correction, deletion or any other information in relation to DPA, you can contact us through the following details:

Email Address : csr@cocotel.com.ph
Phone Numbers : +63-908-932-1399 or +63-917-307-7462
Address : 2nd Floor Metrowalk Commercial Building C, Meralco Ave., Pasig City, Metro Manila, Philippines

11. Acknowledgement of this form

By agreeing with to give your consent, you have fully read and understood the contents of this Notice to authorize us to collect, store and process your personal information in accordance with the terms above.

12. Declaration of Consent

By clicking YES/SUBMIT, you provide us with your consent for us to process your personal information for, or directly related to, the purposes stated above.

For the avoidance of doubt, provided there is consent from you or disclosure necessitated in accordance with banks, card associations, competent regulator and authority requirements or other legal provisions, we shall not disclose your Bank Account Number and Credit Card Details to any third party through the use of our service.

13. Changes in This Privacy Policy

We may update this privacy statement to reflect changes to our information practices. If we make any material changes, we will notify you by email (sent to the e-mail address specified in your account) or by means of a notice on this Site prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.

Please read these Data Processing Terms carefully before ordering our Services as your purchase of any Services offered on our Website is subject to these Data Processing and Cross s elling , Marketing selling Terms. You agree that by clicking the acceptance box to these Data Processing Terms constitutes acceptance of these Data Processing Terms. By ordering Services via the Website (whether now or in the future), you agree to be bound by these Data Processing Terms. These Data Processing Terms constitute the mandatory data processing contract between you as data controller and us as data processor. If you do not accept these Data Processing Terms, you should not proceed to order Services from us.

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